Trip Policies and Modifications*

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A. Waiting Policy: Airport Pickups​​

Per the original reservation, we offer a complimentary 1-hour waiting period after the scheduled pick-up time to accommodate luggage retrieval and customs clearance.

Waiting Charges: As our chauffeurs and vehicles are pre-assigned to each trip, ensuring guaranteed on-time pick-ups, prolonged delays can affect their subsequent assignments. Therefore, any waiting time beyond the initial complimentary period (as stated above) will incur a charge of $60 plus tax for every additional 30 minutes.

Extended Flight Delays (airport pick-ups only): If you anticipate extended flight delays and wish to change the pick-up time on the scheduled day, a rescheduling fee of $100 plus tax will apply, subject to availability. For any changes in flight details, please notify us by email, call, or text. A rescheduling fee will apply for each change.

B. Waiting Policy: Non-Airport Pickups​

Per the original reservation, we offer a complimentary 15-minute waiting period after the scheduled pick-up time.

Waiting Charges: As our chauffeurs and vehicles are pre-assigned to each trip, ensuring guaranteed on-time pick-ups, prolonged delays can affect their subsequent assignments. Therefore, any waiting time beyond the initial complimentary period (as stated above) will incur a charge of $60 plus tax for every additional 30 minutes.

C. Additional Charges

  1. Highway 407 ETR: A $ 15 surcharge will be applied upon the client’s request in addition to the standard ETR trip charge.
  2. Child Seating: Baby or booster seats are mandatory for children under eight. The passenger is responsible for providing the appropriate seat or requesting one from us for an additional $ 25 per seat (subject to availability).

At Canadian Limos, we understand that plans can change, and we strive to be as accommodating as possible. However, due to the exclusive reservation of our chauffeurs and premium fleet, we have instituted the following change and cancellation policies to ensure fair management of our scheduling and operations. 

Note: Special events and large group bookings have specific change and cancellation terms. Kindly refer to the policies as stated in the invoice.

D. Reschedule

As our chauffeurs and vehicles are exclusively reserved for every trip, the policies below are applied subject to the availability of our fleet and the nature of the requested adjustments:

  1. Free changes to date/time are allowed for pickup scheduled more than 72 hours in advance (maximum of one free change). A $50 fee (plus tax) applies for each change within this time frame.
  2. A $ 100 plus tax change fee applies for pickup rescheduled less than 72 hours away.
  3. A $ 150 plus tax change fee applies for pickup rescheduled less than 24 hours away.
  4. Trips cannot be rescheduled within 6 hours of the pick-up date and time, and a new booking will be required to continue.

E. Cancellation Policy

As our chauffeurs and vehicles are exclusively reserved for every trip, the below policies are applied:

  1. Cancellations made more than 7 days before the initially scheduled pick-up date and time will not incur cancellation fees, except a $ 50 plus tax processing fee.
  2. Cancellations made within 7 days of the original scheduled pick-up date and time will be charged a fee of 50 % of the total trip cost.
  3. Cancellations made within 3 days of the original scheduled pick-up date and time, or in the event of a no-show, will be charged 100 % of the trip cost.
  4. Cancellation policies are applied as per the original (initial) booking time and date. Any rescheduling clause cannot be used to waive this policy.

F. Location Changes

  1. Quotes are offered based on time, distance and availability; hence, pick-up and drop-off changes will incur a recalculation and additional trip fees. 

G. Pet Fees

We understand the significance of your furry companions being a part of your special journeys. To ensure the comfort of all our clients and maintain our high service standards, please adhere to the following pet policy.

  1. If you plan to travel with a pet, please inform us beforehand. This allows us to allocate a designated pet-friendly car for your trip (subject to availability). Failure to do so may result in additional fees or cancellation of your ride without refunds. As many clients might be allergic to dog and cat fur, we are committed to providing a pristine environment in each vehicle. For this reason, a car that has transported a pet without prior notice will be immobilized for deep cleaning, affecting its availability for other clients.
  2. Travelling with a pet incurs an additional fee of $150 plus tax for deep cleaning to ensure our limousines remain allergen-free for subsequent clients.
  3. An invoice will be sent if any additional charges arise from non-compliance with our pet policy. We kindly request prompt payment, especially if you have upcoming scheduled trips with us.

H. Cleaning/Damage Fees

This policy is established to maintain high cleanliness and hygiene standards in our limousine services.

Fee structure:

  • Minor (e.g., crumbs, minor spills): A nominal fee of $125 plus tax for basic cleaning.
    Moderate (e.g., food stains, drink spills): A fee of $250 plus tax to cover detailed cleaning and deodorizing.
    Major (e.g., damage, excessive garbage, vomit, etc.): A higher fee to cover deep cleaning, sanitization, and, if necessary, temporary out-of-service costs.

Details:

  1. Eating, drinking, or any activity that may potentially soil the limousine’s interior is either prohibited or to be done with caution.
  2. In the event of accidental messes, passengers must inform the chauffeur immediately.
  3. The driver and/or a company representative will assess the nature and severity of the required cleaning or damage. Photographic evidence may be taken for documentation.
  4. The corresponding cleaning fee will be charged to the passenger’s account.
  5. Any applicable fees are due immediately upon assessment and must be paid before the end of the journey or as per the agreed terms.
  6. If passengers have any disputes regarding the cleaning fees, they may contact our customer service within 24 hours of the journey. After reviewing the evidence, the company’s decision will be final.
  7. The company reserves the right to amend this policy at any time. We appreciate all passengers’ cooperation in maintaining our limousines’ cleanliness and hygiene standards.

For any questions or concerns, please reach out to us:

Call or Text: +1 (437) 690-0333 / +1 (855) 661-2345
Email: info@canadianlimos.com

​You can also contact us through the form on our website: www.canadianlimos.com/contact

*Policies are subject to change without notice. Please refer to the most recent policy when making a booking.