A. Waiting Time: Airport Pickups
We monitor flight arrival times through our Airport Flight Arrival Tracking services. Please include your flight details at the time of booking for this service. After your flight lands/booking time (as per the provided information), 45 minutes of complimentary waiting time is provided for baggage collection and customs clearance. If you require additional time beyond this 45-minute window, a charge of $30 per 15-minute increment will apply. In case of missing flight details, we will calculate the 45-minute free waiting period based on the pickup time requested in the booking.
Our chauffeurs will wait up to 90 minutes after the flight’s arrival/booking time unless otherwise specified by the client. Any additional waiting time will require immediate payment. If these additional charges are not accepted, the trip will automatically be cancelled after the 90-minute waiting period, with no refunds provided.
For any changes in flight details, please notify us by email, call, or text. A rescheduling fee will apply for each change.
B. Waiting Time: Non-Airport Pickups
Bookings include 20 minutes of complimentary waiting time. Additional time beyond this will be billed at $30 per 15-minute increment. Our chauffeurs will wait up to 30 minutes at the pickup location unless the client requests more time. Additional waiting time charges must be paid immediately. Failure to accept these additional charges will automatically cancel the trip after 30 minutes, with no refunds offered.
C. Additional Charges
- Highway 407 ETR: A $ 15 surcharge will be applied upon the client’s request in addition to the standard ETR trip charge.
- Child Seating: Baby or booster seats are mandatory for children under eight. The passenger is responsible for providing the appropriate seat or requesting one from us for an additional $ 25 per seat (subject to availability).
At Canadian Limos, we understand that plans can change, and we strive to be as accommodating as possible. However, due to the exclusive reservation of our chauffeurs and premium fleet, we have instituted the following change and cancellation policies to ensure fair management of our scheduling and operations.
Note: Special events and large group bookings have specific change and cancellation terms. Kindly refer to the policies as stated in the invoice.
D. Reschedule
As our chauffeurs and vehicles are exclusively reserved for every trip, the policies below are applied subject to the availability of our fleet and the nature of the requested adjustments:
- Free changes to date/time are allowed for pickup scheduled more than 72 hours in advance (maximum of one free change). A $ 50 fee applies for multiple changes within this time frame.
- A $ 100 change fee applies for pickup rescheduled less than 72 hours away.
- A $ 150 change fee applies for pickup rescheduled less than 24 hours away.
- Trips cannot be rescheduled within 6 hours of the pick-up date and time, and a new booking will be required to continue.
E. Cancellation Policy
As our chauffeurs and vehicles are exclusively reserved for every trip, the below policies are applied:
- Cancellations made more than 7 days before the initially scheduled pick-up date and time will not incur cancellation fees, except a $ 50 processing fee.
- Cancellations made within 7 days of the original scheduled pick-up date and time will be charged a fee of 50 % of the total trip cost.
- Cancellations made within 3 days of the original scheduled pick-up date and time, or in the event of a no-show, will be charged 100 % of the trip cost.
- Cancellation policies are applied per the original (initial) booking time and date. Any rescheduling clause cannot be used to waive this policy.
F. Location Changes
- Quotes are offered based on time, distance and availability; hence, pick-up and drop-off changes will incur a recalculation and additional trip fees.
G. Pet Fees
We understand the significance of your furry companions being a part of your special journeys. To ensure the comfort of all our clients and maintain our high service standards, please adhere to the following pet policy.
- If you plan to travel with a pet, please inform us beforehand. This allows us to allocate a designated pet-friendly car for your trip (subject to availability). Failure to do so may result in additional fees or cancellation of your ride without refunds. As many clients might be allergic to dog and cat fur, we are committed to providing a pristine environment in each vehicle. For this reason, a car that has transported a pet without prior notice will be immobilized for deep cleaning, affecting its availability for other clients.
- Travelling with a pet incurs an additional fee of $150 plus tax for deep cleaning to ensure our limousines remain allergen-free for subsequent clients.
- An invoice will be sent if any additional charges arise from non-compliance with our pet policy. We kindly request prompt payment, especially if you have upcoming scheduled trips with us.
H. Cleaning/Damage Fees
This policy is established to maintain high cleanliness and hygiene standards in our limousine services.
Fee structure:
- Minor (e.g., crumbs, minor spills): A nominal fee of $125 plus tax for basic cleaning.
Moderate (e.g., food stains, drink spills): A fee of $250 plus tax to cover detailed cleaning and deodorizing.
Major (e.g., damage, excessive garbage): A higher fee to cover deep cleaning, sanitization, and, if necessary, temporary out-of-service costs.
Details:
- Eating, drinking, or any activity that may potentially soil the limousine’s interior is either prohibited or to be done with caution.
- In the event of accidental messes, passengers must inform the chauffeur immediately.
- The nature and severity of the required cleaning or damage will be assessed by the driver and/or a company representative. Photographic evidence may be taken for documentation.
- The corresponding cleaning fee will be charged to the passenger’s account.
- Any applicable fees are due immediately upon assessment and must be paid before the end of the journey or as per the agreed terms.
- In case of any disputes regarding the cleaning fees, passengers may contact our customer service within 24 hours of the journey. The decision made by the company after reviewing the evidence will be final.
- The company reserves the right to amend this policy at any time. We appreciate all passengers’ cooperation in maintaining our limousines’ cleanliness and hygiene standards.
For any questions or concerns, please reach out to us:
Call or Text: +1 (437) 690-0333 / +1 (855) 661-2345
Email: info@canadianlimos.com
You can also contact us through the form on our website: www.canadianlimos.com/contact
*Policies are subject to change without notice. Please refer to the most recent policy when making a booking.