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Trip Policies and Modifications*

 

A. Waiting Time: Airport Pickups​

We monitor flight arrival times through our Airport Flight Arrival Tracking services. Please include your flight details at the time of booking for this service. After your flight lands, 45 minutes of complimentary waiting time are provided for baggage collection and customs clearance. If you require additional time beyond this 45-minute window, a charge of $30 per 15-minute increment will apply. In case of missing flight details, we will calculate the 45-minute free waiting period based on the pickup time requested in the booking.

Our chauffeurs will wait up to 90 minutes after the flight's arrival unless otherwise specified by the client. Any additional waiting time will require immediate payment. If these additional charges are not accepted, the trip will automatically be cancelled after the 90-minute waiting period, with no refunds provided.

For any changes in flight details, please notify us by email, call, or text. A rescheduling fee will apply for each change.

 

B. Waiting Time: Non-Airport Pickups

Bookings include 20 minutes of complimentary waiting time. Additional time beyond this will be billed at $30 per 15-minute increment. Our chauffeurs will wait up to 30 minutes at the pickup location unless the client requests more time. Additional waiting time charges must be paid immediately. Failure to accept these additional charges will automatically cancel the trip after 30 minutes, with no refunds offered.

C. Additional Charges

  1. Highway 407 ETR: A $15 surcharge will be applied upon the client's request in addition to the standard ETR trip charge.

  2. Child Seating: Baby or booster seats are mandatory for children under eight. The passenger is responsible for providing the appropriate seat or requesting one from us for an additional $25 per seat (subject to availability).

 

D. Reschedule

As our chauffeurs and vehicles are exclusively reserved for every trip, the below policies are applied:

  1. Free changes are allowed for pickups scheduled more than 72 hours in advance (maximum of one free change). A $50 fee applies for multiple changes within this time frame.

  2. A $100 change fee applies for pickups rescheduled less than 72 hours in advance.

  3. A $150 change fee applies for pickups rescheduled less than 24 hours in advance.

 

E. Cancellation Policy (before scheduled pick-up time)

As our chauffeurs and vehicles are exclusively reserved for every trip, the below policies are applied:

  1. A $50 processing fee for cancellations made more than 72 hours in advance will be charged.

  2. A 25% fee applies to cancellations made less than 72 hours in advance.

  3. A 50% cancellation fee applies to cancellations made less than 48 hours in advance.

  4. A 100% cancellation fee applies to cancellations made less than 24 hours in advance.

F. Pet Fees

We understand the significance of your furry companions being a part of your special journeys. To ensure the comfort of all our clients and maintain our high service standards, please adhere to the following pet policy.

  1. If you plan to travel with a pet, please notify us in advance. This allows us to allocate a designated pet-friendly car for your trip (subject to availability). Failure to do so may result in additional fees or cancellation of your ride without refunds. As many clients might be allergic to dog and cat fur, we are committed to providing a pristine environment in each vehicle. For this reason, a car that has transported a pet without prior notice will be immobilized for deep cleaning, affecting its availability for other clients.

  2. Travelling with a pet incurs an additional fee of $150 plus tax for deep cleaning to ensure our limousines remain allergen-free for subsequent clients.
  3. If any additional charges arise from non-compliance with our pet policy, an invoice will be sent. We kindly request prompt payment, especially if you have upcoming scheduled trips with us.


For any questions or concerns, please reach out to us:

Call or Text: +1 (437) 690-0333 / +1 (855) 661-2345
Email: info@canadianlimos.com

You can also contact us through the form on our website: www.canadianlimos.com/contact

 

*Policies are subject to change without notice. Please refer to the most recent policy when making a booking

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